Refunds via Powerpay (purchase on account)

Thank you for shopping with us! If you have made your purchase on account, we would like to point out that this service is not handled directly by us, but by the payment institution PowerPay .

Since we do not issue invoices ourselves, the refund will be made directly via PowerPay. To request a refund, your bank details and the corresponding invoice number must be deposited with PowerPay.

How to request a refund from PowerPay

  1. Visit the PowerPay refund link:
  2. Enter the following information, which can be seen on your invoice:
    • your email address
    • The invoice number
    • your account number
  3. Submit the refund request online.

Further support

If you have any questions about the refund process, you can contact PowerPay customer service directly: