Refund policy

Returns

If you are not satisfied with an order, you can return it to us within 14 days. The goods must be unworn, unwashed and in their original packaging, and the labels must not have been removed.

Register your return in your customer account (account top right), your order is also registered under your email if you have not yet opened an account.
You will receive an email from us with the return label. Please note that you are responsible for the return shipping costs, we charge CHF 7.
Pack the products securely and send them back to us without any comments. If you use our label, we will automatically know that it comes from you.
Once we have received your return, we will credit the corresponding amount for the returned products within 14 days in the original form of payment. If you have paid in advance, please send us your payment details by email.


Personalized products and products on sale are excluded from returns. The sale is final at the time of purchase. Excluded from this are defects in the product, please contact us via the contact form to clarify the matter.

We are a mom-run online store and returns are very expensive for us, but also for the environment. So if you are unsure about an item in size, material, color, etc., please contact us in advance via our contact form, we will be happy to help you.

We therefore reserve the right to charge shipping costs for orders with free shipping if the order value falls below the limit for free shipping after the return.